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General FAQ

Here are answers to the most frequently asked questions about TrioSigno.

About TrioSigno​

What is TrioSigno?​

TrioSigno is a French Sign Language (LSF) learning application that uses a gamified approach to make learning more engaging and effective. The application combines modern pedagogical methods with artificial intelligence technologies to help users learn LSF interactively.

Who is TrioSigno designed for?​

TrioSigno is designed for anyone who wants to learn French Sign Language, whether they are complete beginners or people who already have basic knowledge. The application is particularly aimed at:

  • Hearing people who want to communicate with deaf or hard of hearing people
  • Relatives of deaf or hard of hearing people
  • Professionals working with deaf people
  • People interested in language learning and deaf culture

What are the main features of TrioSigno?​

The main features of TrioSigno include:

  • Structured lessons organized by themes and difficulty levels
  • A camera-based sign recognition system using artificial intelligence
  • A gamification system with experience points, levels, and badges
  • Personalized progress tracking
  • Interactive exercises and quizzes
  • A sign dictionary with search functionality
  • Learning modes adapted to each user's pace

Installation and Configuration​

What are the technical prerequisites for using TrioSigno?​

To use TrioSigno, you will need:

  • A computer or smartphone with a camera
  • A stable internet connection
  • A modern web browser (Chrome, Firefox, Safari, or Edge in their recent versions)
  • At least 2 GB of available RAM
  • 100 MB of free storage space

Does TrioSigno work on mobile?​

Yes, TrioSigno is designed with a responsive approach and works on smartphones and tablets. The application is optimized for iOS and Android devices and can be used directly from the web browser or via the dedicated mobile application available on the App Store and Google Play.

How do I set up the camera for sign recognition?​

To set up the camera for sign recognition:

  1. Make sure you are in a well-lit environment
  2. Position yourself facing the camera with enough space around you to perform the movements
  3. In the application settings, go to "Camera Configuration"
  4. Follow the instructions to calibrate the camera
  5. Perform the recognition test to verify that everything is working correctly

How do I reset my password?​

To reset your password:

  1. On the login page, click on "Forgot Password"
  2. Enter the email address associated with your account
  3. Check your inbox and follow the instructions in the reset email
  4. If you don't receive an email, check your spam folder or contact support

Usage​

How does the progression system work?​

TrioSigno's progression system works on several levels:

  • Mastery level: Each sign you learn has a mastery level between 0 and 100%
  • XP (experience points): You earn XP by completing lessons, exercises, and reviews
  • User level: Your overall level increases as you accumulate XP
  • Badges and achievements: You unlock badges by reaching certain goals

The system uses a spaced repetition algorithm to remind you to review signs at the optimal time for long-term memorization.

How does sign recognition work?​

Sign recognition in TrioSigno works through a specially trained artificial intelligence model:

  1. The camera captures your movements in real-time
  2. The AI model analyzes the position of your hands, fingers, and sometimes facial expressions
  3. The algorithm compares your movements with reference models for each sign
  4. The system evaluates the accuracy of your sign and provides immediate feedback

For best results, make sure you are in a well-lit environment and properly positioned facing the camera.

Can I use TrioSigno without an internet connection?​

TrioSigno requires an internet connection for most of its features, especially for sign recognition which uses an online AI model. However, some basic features are available offline:

  • Consultation of the previously downloaded sign dictionary
  • Review of already loaded lessons
  • Viewing of already cached videos

We are currently working on a version with more extensive offline capabilities.

How do I track my progress?​

To track your progress:

  1. Log in to your TrioSigno account
  2. Access the personal dashboard from the main menu
  3. View progress charts and statistics
  4. See your mastered signs and those requiring more practice
  5. Check your activity calendar to see your learning regularity
  6. Review badges and achievements you have unlocked

Troubleshooting​

The application doesn't correctly recognize my signs, what should I do?​

If the application isn't correctly recognizing your signs, try these solutions:

  1. Check lighting: Make sure you are in a well-lit environment without backlighting
  2. Adjust your position: Stand at an appropriate distance from the camera (about 1 meter)
  3. Check the background: Use a plain background that contrasts with your hands
  4. Recalibrate the camera: Use the calibration option in the settings
  5. Update the application: Make sure you're using the latest version
  6. Check your internet connection: A stable connection is necessary for recognition
  7. Try another device: If possible, test on another device to isolate the problem

I can't log in to my account, what should I do?​

If you're experiencing login issues:

  1. Verify that you're using the correct credentials (email and password)
  2. Make sure Caps Lock is not enabled
  3. Clear your browser's cache and cookies
  4. Try the "Forgot Password" feature
  5. Check your internet connection
  6. Try another browser or device
  7. If the problem persists, contact our support at support@triosigno.com

How can I report a bug or suggest an improvement?​

To report a bug or suggest an improvement:

  1. In the application, access the menu and select "Feedback"
  2. Describe the issue or suggestion in detail
  3. If it's a bug, include steps to reproduce it and screenshots if possible
  4. Submit your report

You can also contact us directly at feedback@triosigno.com or create a ticket on our GitHub if you're familiar with the platform.

Other Questions​

Is TrioSigno free?​

TrioSigno offers a freemium model:

  • Free version: Access to a limited set of lessons and basic features
  • Premium version: Access to all lessons, advanced features, no ads, and personalized tracking

Special offers are available for students, teachers, and educational organizations.

How can I contact support?​

You can contact our support team in several ways:

  • Email: support@triosigno.com
  • Live chat in the application (available Monday to Friday, 9am to 6pm)
  • Contact form on our website
  • Social media: Facebook, Twitter, and Instagram (@TrioSigno)

The usual response time is 24 to 48 business hours.

Is TrioSigno accessible to people with disabilities?​

Yes, we have designed TrioSigno following the WCAG 2.1 accessibility standards to ensure an inclusive experience. The application includes:

  • Compatibility with screen readers
  • High contrast options
  • Subtitles for all audio content
  • Text alternatives for visual content
  • Keyboard navigation

We continuously improve the accessibility of our application and are open to your suggestions.